No Excuses for Poor Signage

It was an honor to present concepts discussed in this blog on Friday to the Nonprofit Commons in Second Life. A wide range of organizations were represented by their avatars in the central arena. There to discuss signage, I reviewed the best reviewed here and discussed tips and ideas for how they can improve their signage overall. Although most of the organizations, unfortunately, design their own signs, there are still ways that they can improve by following some basic considerations. Hopefully they will grow enough where they can afford to give their group a graphic face.

Liane Sebastian virtual presentation

Sitting off to the extreme left, my avatar waits to make the next presentation. My title slide is up, a cube of my sign designs, and four examples of inworld books.

So here is a synopsis of the presentation that I made to them:

LESSONS AND SUGGESTIONS FOR VIRTUAL GRAPHICS:

Perhaps the biggest frustration for visiting any location in SL is to figure out where you are. How many times do you tp into a spot and it takes five minutes just to figure out if you are in the right place? On the assumption that I am not alone in this

In real life, my graphic design and publication practice primarily services nonprofit organizations. So naturally I have been studying the design of Nonprofit Commons. And because I write about design as a published author of print books and articles, I have been blogging about my discoveries and what I have learned here. I am thrilled to be asked to share my perceptions and hope that my comments are useful to you.

The most important thing any organizational director can do in their SL presentation is to take a step back and try to put him or herself in the shoes of the visitor. How easy is it to see the signage?

The most important concern, as your first face to every visitor, considerations that will help improve your presentation:

1.  Placement. It is better to have more smaller signs than a single large one. Many organizations place a sign above the door, causing the newly arrived avatar to have to look up. The first place to have a sign is where someone can see it at the landing point. Then, there needs to be one by the door. Finally, there needs to be one just inside. In NPC, it makes sense to also have one on the roof.

2. Clarity. Many signs are very hard to read. A good test is for how small it can be made and still be legible. Boldness in SL is very important because people move fast and look at images from a great range of distances and angles. Any image that doesn’t hold up misses an opportunity to grab.

3. Distinction. A simple, bold, and visually expressive logo combined with a unique color pallette works the best in helping to attract visual recognition. Consistency between visual components for an organization is achieved through a defined identity.

4. Welcoming. Beyond the placement, the more creative the greeting, the more quickly the visitor will become engaged. Visual techniques, modular content, special concerns, publications, events—these are all opportunities to entice.

5. Informative. Presenting a sign of more than a very short paragraph is presenting a sign that won’t be read. Four sentences maximum. It is better to have more signs with less on them than fewer signs with more on them. Also, psychologically, people always seem to read captions. So caption photos wherever possible. Make the content as visual as you can with a photograph, diagram, or chart.

Visiting all of the organizations in NPC, evaluating what you do visually and in marketing, I also learn more about how you operate, meet expectations, and fulfill your missions. My fascination with business is equal to my fascination for virtual reality as a publishing medium. Like blogs, websites, wikis, etc., Second Life has a role to play in the suite of communication tools. But what makes it much more special are the collaborations, personal friendships, and international stage.

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